Hi Mike: We ordered cloth masks to distribute to our customer facing "road" staff (adjusters, appraisers, and investigators), along with essential employees required to be in the office buildings to perform critical essential functions. The masks are provided pursuant to the state regulation here in RI. If people bring their own face covering we are allowing them to use that while they are at work. On a side note, we are using the RI regs as a baseline for our entire US operation. If a state or location places a more restrictive order, we will comply with that in the specific location only. We have the 3-ply procedural masks on order and the supply is starting to trickle in. We are intending to use/distribute these when we begin our re-entry to the office. We will be distributing these to our branches around the country as well so we have consistency across our enterprise. As we are using the RI regulations as our guide, we are not developing any new mask policy internally. We are printing and displaying the various posters that have been created and are on the ReopeningRI.com website. These are being displayed in the entry lobbies of all our buildings. If you have any questions, please feel free to reach out to me - TLarson@amica.com

To modify my response above...With the ever evolving situation, all RI employees with the capability and job function to work from home, should be working from home. For the staff whose job duties require their presence in the office building (security, buildings technicians, etc.) we are practicing social distancing. This is happening in our branch system as well. Yesterday, we made the decision to close all of our locations to customer walk-ins. This unprecedented action was necessary to protect our staff. Social distancing is difficult to practice with the general public. They are being directed to contact us through phone, e-mail, or social media channels. We have transformed the cafe into a "grab and go" area - no seating is available. All food is being prepared and served by the staff - self-service is no longer allowed at the salad, soup, pizza stations. Fortunately, we are committed to keeping the cafe open. We were fortunate to work with RI Commerce to identify and solve a supply chain issue we were experiencing (THANK YOU JOHN AND DORIS!).

Amica has a much larger employee count in RI and across the country. As such, we can absorb physical absences a little easier by moving work electronically to other locations around the country. We also have significant Work From Home capabilities across our enterprise. It is our company policy that if you have a fever or any other flu-like symptoms, you should not come to work. If someone develops the symptoms while at work, they are to notify their supervisor and go home. The supervisor has the right and duty to send them home to protect the safety of all other employees. If the employee has confirmed influenza or suspects they do, and they do not have a fever, the employee should stay home from work at least 4 to 5 days after the onset of symptoms or 24 hours after the fever subsides - whichever is longer. Our HR team confirmed our policy with all employees last week. We are focused on prevention measures and educating the employees on what they can do prevent and/or avoid being exposed to influenza or Coronavirus. This has been an ongoing effort and not as a result of the Coronavirus. Hope this helps.